ESSENTIAL INFORMATION WE COLLECT
In operating our store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include time-stamp, the last page or product you visited, the indication that you logged in. We do that in order to:
– remember who you are after you log in so that you do not need to authenticate at each click;
– monitor if our website is running with the high performance we are dedicated to providing;
– let you browse between products without having to start back from the home page at each click;
– remember if you put something in your shopping cart before you decide to checkout;
– control that your data is processed securely.
ORDER INFORMATION YOU EXPRESSLY PROVIDE
If you buy something from our store, we will need more specific information about you. To fully process your order and ship the merchandise you selected, we need your personal data such as your first and last name, your email address and your shipping and billing address. We also use your contact and order information to send you communication related to the processing of your order. We will ask you to provide this information in our “checkout page” before letting you finalize your purchase with the payment.
If you have completed a purchase, we will send you an email to ask you to review the product you bought. We want to be sure that whether you love your purchase or have a complaint, you can share your opinion with other customers.
We also use some specific information related to your visit, such as the timestamp of your visit, the page or the product you viewed, where you are coming from (if you came to our store because you clicked on an advertisement or you just opened our direct link). This is very similar to the “essential information,” but we use it to provide you with a personalized experience. The information on your visit provides us with insights on your interests and allows us to send you relevant communications. We capture this information through cookies, called a “beacon,” that we allow you to block.
HOW LONG DO WE KEEP YOUR DATA?
We keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask to delete it.
DO WE HAVE ANY LEGAL OBLIGATIONS WHEN HANDLING YOUR DATA?
Many. We might need to share your personal information to comply with applicable legal obligations, as well as fortax reasons or fraud detection.
WHO CAN YOU REACH OUT TO FOR PRIVACY MATTERS?
You can contact our Data Privacy Leader here:
DO YOU NEED TO LODGE A COMPLAINT?
If you have any privacy complaint, you have the right to lodge a complaint with our supervisory authority.